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pages.HELP

<h2 style="text-align: center;">Our Vision</h2>
<p style="text-align: center;">We place the circular economy at the center of outdoor brands' business activities. In doing so, we aim to contribute to a more sustainable world and enhance outdoor experiences through our innovative solution.</p>
<p style="text-align: center;">To achieve this, we aspire to become the leading outdoor equipment rental company.</p>
<p style="text-align: center;">&nbsp;</p>
<hr />
<h2 style="text-align: center;">Our Mission</h2>
<p style="text-align: center;">We aim to implement the circular economy in the outdoor industry through our innovative product-as-a-service solution. Our goal is to offer comprehensive services that consider and improve the entire lifecycle of outdoor equipment, from rental to returns, repairs, and upcycling. Circular. Simple &amp; Profitable.</p>
<p style="text-align: center;">&nbsp;</p>
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<h2 style="text-align: center;">The Founding Team</h2>
<p>&nbsp;</p>
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<h3>Kai Meier - Co-Founder / CEO</h3>
<p>My passion for adventure began in my childhood. Whether it was traveling along the coasts of Europe in a camper van during summer holidays or cycling along the Weser River at the age of 12, I always felt most at home outdoors in nature. After finishing school, I traveled for a year, explored the world, and learned to surf and dive. However, I often lacked the resources to try new things.</p>
<p>After graduating, I worked for a cargo bike rental company in Berlin. This experience inspired me to develop a similar concept for outdoor equipment. Together with Eloy, who shared a similar vision, we founded Outzip.</p>
<img style="width: 220px; height: auto; margin: 20px auto; display: block;" src="https://cdn.mysharefox.com/turtle/uploads/documents/_Kai_round.png" alt="Kai on the mountain" /></div>

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<h3>Eloy Padilla - Co-Founder / COO</h3>
<p>My focus is on outdoor sports such as surfing, snowboarding, climbing, and hiking. With experience in IT and audiovisual projects, I have managed corporate events worldwide. My passion for sustainability is evident in projects such as setting up a sustainable concept shop and supporting circular initiatives.</p>
<p>Founding my first company, a D2C marketplace for sustainable outdoor brands, marked the beginning of my entrepreneurial journey. At Outzip, I combine my adventurous spirit, IT expertise, and building skills to lead the outdoor industry in circular retail.</p>
<img style="width: 220px; height: auto; margin: 20px auto; display: block;" src="https://cdn.mysharefox.com/turtle/uploads/documents/_Eloy_round.png" alt="Eloy on the mountain" /></div>
</div>
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<p style="text-align: center;">&nbsp;</p>
<p style="text-align: center;">This photo shows my grandfather (Eloy) in 1950, when he expanded his small bicycle rental shop. Renting is not a new concept. In fact, simple and logical practices like renting bicycles, equipment, or tools &ndash; as well as circular approaches such as reusable milk bottles &ndash; have largely been forgotten or fallen into disuse. This shift is the result of a capitalist, linear, and profit-driven mindset that has shaped recent generations, making them among the most polluting and disconnected from nature.</p>
<h3 style="text-align: center;">&ldquo;If we return to nature and learn from the past, we can find all the solutions we need today.&rdquo;</h3>
<p>&nbsp;</p>
<p style="text-align: center;"><img style="width: 781px; height: auto; margin: 0 auto; display: block;" src="https://cdn.mysharefox.com/turtle/uploads/documents/WhatsApp_Image_2024-10-09_at_17.31.32.jpeg" alt="Grandfather in 1960" /></p>

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See our selection of guides for activities and equipment

Gear up like a pro for your next adventure without the hassle

Here on the help pages you will find answers to some of the most common questions - use the menu to navigate.

Do not find what you are wondering, want to give us suggestions for new products or give us feedback so we can get better?

<h1>Contact us</h1>

Find the product you want or browse for the activity you want and find our suggestions for products for the job.

<h3>1. Browse &amp; Book</h3>
<p>Explore our curated selection of high-quality outdoor gear. Create your own bundles and add any extras you need &mdash; all in a few easy steps.</p>
<h3>2. Flexible Pricing</h3>
<p>Our pricing adjusts automatically: the longer you rent, the less you pay per day. Great gear, even better value.</p>
<h3>3. Timely Shipping</h3>
<p>Once your booking is confirmed, we&rsquo;ll ship your gear in time to ensure it arrives before your adventure begins.</p>
<h3>4. Easy Returns &amp; Extensions</h3>
<p>Before your rental period ends, we'll remind you. You can easily extend the rental or use the return label we&rsquo;ll provide to send it back hassle-free.</p>
<h3>5. Worry-Free Coverage</h3>
<p>Normal wear is covered. For extra peace of mind, we offer optional protection against loss, damage, or theft.</p>
<h3>6. Clean &amp; Quality Checked</h3>
<p>All equipment is professionally inspected, tested, and sanitized before each rental &mdash; so you're ready to go with confidence.</p>
<h3>7. Subscriptions Available</h3>
<p>Need gear longer term? Ask us about our flexible subscription plans (up to 12 months). Just reach out &mdash; we&rsquo;re happy to help.</p>

Bring your booking code to your chosen location. Pick up the tool, and you are ready for your project. Deliver the product at the same place when you are done.

<h3>Privacy Policy Statement Outzip wants you as a user to feel confident that we protect your privacy and handle all personal data in accordance with the law.</h3>
<h2>1. Personal Data</h2>
<p>To use the online booking service, you must provide your name, address, phone number, and email address. To register an order, information about the rental period and the type of reserved/ordered equipment must also be stored. There is an age limit of 18 years for using the service, so you must also provide your year of birth. Your order history will be stored when using the service. This personal data is used to provide the service to you. This personal data is stored as long as you are registered with us as a user. The personal data we have registered is accessible in your profile and can be modified. You may also contact us to request the deletion of your personal data or to deregister from our systems. In this case, you will no longer be able to use the service unless you register again.</p>
<h2>2. Personal Information to Third Parties</h2>
<p>Outzip will not sell, trade, or share your personal data. Online bookings are processed through a system provided by Outzip UG. We use the following third-party services to process your data:</p>
<ul>
<li>Mailchimp for email communication and marketing: This may include the use of your phone number, for example, to send you relevant messages, provided you have given your phone number and consented to this use.</li>
<li>Stripe for payment processing: Your payment information (e.g., credit card details) is securely processed by Stripe. We do not store full card data.</li>
<li>Google Tag Manager for managing website tags and tracking technologies.</li>
<li>Google Analytics for analyzing website visits and user behavior.</li>
</ul>
<h2>3. Payment Information</h2>
<p>When you place an order, your card information is stored by the payment provider XYZ to process your order. XYZ stores the information securely and responsibly. This allows us to process order changes, release holds such as deposits, refunds, additional charges incurred by the user (for late returns, damages, or similar), and reduce misuse and loss. The transaction data related to your order is stored, but not the card data. The transaction data is stored as long as you are registered as a user of the service, see the section on personal data.</p>
<h2>4. Use of Collected Information</h2>
<p>The personal data collected for these purposes includes both information you provide yourself (name, email address, etc.) and information collected through your use of the service, such as the equipment you rented, information about your location, and technical information about your device and internet connection. The personal data may be supplemented with available information from third-party providers.</p>
<h2>5. Cookies</h2>
<p>When you visit our service, we use various technologies to recognize you as a user and collect data. For example, we use cookies to remember rental dates and equipment. Cookies make it easier to use the service and provide you with relevant information when you visit our website. They are also used to temporarily store data such as available rental dates, prices, and similar information. Through server logs and other tools, we can record information about the device and connection to our service, including operating system, browser version, IP address, cookies, and unique identification files. This information is used in anonymous and aggregated statistics but may also be linked to your user account. The information allows us, among other things, to adapt the display of our service to the device you are using.</p>
<h2>Contact</h2>
<p>If you have any questions or concerns regarding this privacy policy or wish to exercise your rights in relation to your personal data, please contact us at: Outzip GmbH Rollbergstr. 28A 12053 Berlin, Germany Email: eloy@outzip.de</p>

Choose the product station closest to you. Book and pay online. Done.

<h1>Terms of Use for Outzip.de</h1>
<h2>1. General</h2>
<p>These terms govern the use of the Outzip.de platform (hereinafter referred to as "the Platform"), operated by Outzip UG, Rollbergstra&szlig;e 28A, Berlin, registered under HRB 264494 B.</p>
<p>By accessing and using this platform, you agree to these terms. If you do not agree, you may not use the platform.</p>
<h2>2. Definition of Parties</h2>
<p><strong>2.1.</strong> The lessor or seller is Outzip UG (hereinafter referred to as "we", "us", or "Outzip UG").</p>
<p><strong>2.2.</strong> The renter or buyer is the person placing the order (hereinafter referred to as "you", "your", or "the renter").</p>
<h2>3. Payment, Deposit, and Pricing</h2>
<p><strong>3.1.</strong> Payments are made online at the time of booking. A deposit may be required depending on the rented item and will be used to cover damages or late returns.</p>
<p><strong>3.2.</strong> All prices include VAT. In case of pricing errors, Outzip UG reserves the right to adjust or cancel orders.</p>
<p><strong>3.3.</strong> Deposits will be refunded or released within 14 days after return, following an inspection of the rented items for damages or losses.</p>
<h2>4. Condition of Rental Items</h2>
<p>We guarantee that all rental equipment is high quality and fully operational. Each item is checked before rental.</p>
<h2>5. Damage, Misuse, and Fees</h2>
<p><strong>5.1.</strong> Any damage, technical defect, or accident during the rental period must be reported immediately to our team at <a href="mailto:orders@outzip.de">orders@outzip.de</a>.</p>
<p><strong>5.2.</strong> Normal wear and tear include minor scratches. Significant damage, excessive dirt, or improper use will be charged at 50% of the product&rsquo;s current market value.</p>
<p><strong>5.3. </strong>In the event of total loss or theft of the product, the renter is liable for 50% of the product&rsquo;s current market value.</p>
<h2>6. Cleaning Policy</h2>
<p>Regular cleaning is included in the rental fee. However, excessive dirt or untidy returns will result in an additional &euro;10 cleaning fee.</p>
<h2>7. Liability Disclaimer</h2>
<p>Outzip UG is not liable for direct or indirect damages resulting from the use of rental equipment unless caused by gross negligence or intent.</p>
<h2>8. Data Protection</h2>
<p>We process your personal data in accordance with our <a href="https://www.outzip.de/privacy">Privacy Policy</a>.</p>
<h2>9. Governing Law and Jurisdiction</h2>
<p>German law applies, and the place of jurisdiction for disputes is Berlin.</p>
<h2>10. Changes to the Terms</h2>
<p>Outzip UG reserves the right to modify these terms at any time. Updates will be published on the platform and take effect upon publication.</p>
<h2>11. Cancellation and Modification Policy</h2>
<ul>
<li>Cancellations more than 7 days before the rental start date: Free.</li>
<li>Cancellations 7 to 2 days before rental: 20% fee.</li>
<li>Cancellations within 48 hours: 80% fee.</li>
</ul>
<p>Modifications to bookings can be made anytime. Adding items is always possible. Removing items within 7 days of the rental date incurs a 20% charge, and within 48 hours, an 80% charge.</p>
<h2>12. Contact</h2>
<p>For any questions, contact us at <a href="mailto:orders@outzip.de">orders@outzip.de</a>.</p>

If you have chosen home delivery, you will have the equipment delivered before your rental period begins and picked up after your rental period has ended.

Home delivery

Delivery and return

In addition to the more functional benefits, we see numerous sustainable reasons for renting outdoor gear

The Idea is very very good, and try this since 5 year already, but the handling is still complicated, so we had to outsource the process

We began offering rental of primarily camping equipment and found that there was strong interest from the very start

Frequent users can save with special<br> membership pricing and benefits

For many products and activities

A Yourcompany.no membership gives access to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

A Yourcompany.no membership gives ccess to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

Yourcompany.no JustClick is for everybody that needs a product once in a while. Convenient booking online, pick up and return at your chosen location. Get access to high quality products and save your money for something fun instead

The deposit works just like when you use a hotel or rental car. When ordering, an extra amount is reserved on your card for a small security against damage or late return. Once you have returned, we will check the equipment and release the amount on your card. Everything happens automatically and you do not have to do anything. For more information, see the help pages.

Yourcompany.no membership is for you who need a few more produts, or expect to use them more often.

Member prices on wide product selection

Additional discounts for longer term rental

Other membership benefits soon...

Enter the email address associated with your account, and we’ll email you a link to reset your password.

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How it works

1. Browse & Book

2. Flexible Pricing

3. Timely Shipping

4. Easy Returns & Extensions

5. Worry-Free Coverage

6. Clean & Quality Checked

7. Subscriptions Available