How can we help?

Renting from us is a breeze! Simply browse our online inventory, pick out the items you need, add on accesoires, select your rental period, and proceed to checkout. Once your order is confirmed, we'll ship the gear right to your doorstep or you can choose to pick it up from one of our locations. When you're done, just send it back using the provided return label or drop it off at a designated spot.

Your adventure, your timeline! Whether you need gear for a quick day trip or an extended expedition, our rental periods are flexible starting from the minimum days to suit your needs. Rent for as short as 5 days or as long as several months – it's all up to you!

At this point in time we can provide you with various camping equipment, i.e. tents, sleeping mats, gazebos, sleeping bags, blankets, chairs and other items.
In the future we plan to expand our range for you and are working with local partners to be your outfitter for all your outdoor adventures, whether hiking, camping, skiing, snowboarding, cycling or climbing.

Absolutely! Your safety and satisfaction are our top priorities. Each piece of equipment undergoes a thorough cleaning and maintenance process after every rental return. We make sure everything is inspected, sanitized, and in tip-top shape before it's ready for its next adventure.

Accidents can happen, and we understand that wear and tear is part of the adventure. Minor damages are all part of the journey and covered under Outzip Care. However, significant damages or loss may incur additional charges. We cover up to 90% of the costs of significant damages or loss.

Plans can change! You can therefore change your order at any time. However, please note that we still have to charge a portion of the costs for the effort involved, especially for last-minute changes. All cancellations made more than seven days before your first day of use are free of charge. For cancellations made between seven days and 48 hours before use, we charge 20% of the rental price. For very short-term cancellations under 48 hours, we charge 80% of the rental price.

Whether you're planning a team-building adventure or a corporate retreat, we've got your back. We cater to groups of all sizes and can help you with special arrangements. Just reach out to our customer service team, and we'll take care of the rest.

We strive to provide a personalized experience for our customers. Whether you need help setting up your tent, fitting your ski boots, or selecting the right gear for your adventure, our team is here to assist you. Just let us know how we can help, and we'll go the extra mile to make sure you're fully prepared for your outdoor excursion.

Yes, the equipment can be taken on international trips without restrictions.

Got questions? Need assistance? We're here to help! Our dedicated customer support team is just an email, or live chat away during our business hours. Reach out anytime, and we'll do our best to assist you promptly. Please contact [email protected].

We accept various payment methods for your convenience provided by Stripe. 

We may reserve a deposit in the process to seucure reservation, that means that your credit card could be charged, in the worst case. However, we do not require upfront payments. 

We employ industry-standard encryption and security protocols to safeguard your personal information and payment details. Your data is protected every step of the way, from browsing our website to completing your rental transaction.

We want you to be completely satisfied with your rental experience. If for any reason you're not happy with the equipment or our service, please let us know, and we'll do everything we can to make it right. We offer a satisfaction guarantee and may provide refunds or exchanges in certain cases, depending on the circumstances.

We frequently run special promotions and offer discounts for rentals, especially during certain seasons or for specific events. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest deals and offers.

Yes, upon confirmation, you will receive a tracking number to monitor your order's journey.

Your order will typically arrive within 48 hours.

Extra buffer days are planned. The delivery address is verified, and you can track the shipment.

Our products are successfully and quickly delivered to Germany only.

No, shipping time is not part of the rental period. Simply provide your travel dates.

We offer a wide range of festival equipment including different sizes of tents, air mattresses and sleeping pads, blankets, gazebos, chairs, LED lights and more.

Yes, there is a minimum rental period of 5 days, so you have enough time before and after the festival to fully embrace the time with your friends. Of course you can also extend the time if you want to stay longer.

Yes, we have discounted packages and bundles available for festival to make renting multiple items more cost-effective.

Yes, we typically require a refundable deposit for all rentals to cover any potential damage or loss.

We offer a range of tent sizes that can accommodate from 1 to 4 people, depending on your needs.

Yes, we provide delivery and pickup services for specific festivals, though there may be additional fees for set up and dismantling services.

If the rented equipment is damaged or lost, we will enforce our policies regarding damage and loss, which may include charges to cover the cost of repair or replacement. Each case will of course be checked individually

While is not mandatory, we ask that you clean the equipment before returning it to us to ensure it is in good condition. Of course we are always happy if we find an unopened beer in the tent, but we also understand if you want to keep your drinks for the next party!

Yes, we have partnerships with select festivals that may offer special deals or exclusive rental options for their attendees.

We will be available during the entire festival. Opening hours will be communicated. The exact pick-up location will be communicated by e-mail before the festival.

We will be at the pick-up point from morning to evening and will leave you our telephone number in case of emergencies.

For the pick up we do only requires your order number and ID card.

You can cancel your rental order by logging into your account on Outzip.de and navigating to your order history. Cancellations made 7 days prior to the rental start date are eligible for a full refund. Cancellations made after this period up to 48h before the booking starts, incur a fee of 20% of the rental cost.
For last minute cancellations we charge 80% of the rental prince.

Cancellations made within the allowed period of 7 days or more before the rental start date are eligible for a full refund. If you cancel after this period, a partial refund will be provided, minus a cancellation fee.

• 48h before - 20% cancellation fee
• less than 48h - 80% cancellation fee

You can return your rental items by following the return instructions provided with your order. Ensure that all items are returned by the agreed-upon date and in the condition they were received. Late returns may incur additional fees.

If you return the items after the agreed return date, an additional rental day fee may be charged, along with a potential late fee of [X amount] per day. It’s important to return items on time to avoid these charges.

If an item is damaged during your rental period, you must report the damage immediately to [email protected]. Normal wear and tear, such as minor scratches and general wear, is acceptable. However, significant damages or signs of misuse will result in an additional charge of 50% of the current market value of the product.

A normal wear and tear includes minor scratches, slight abrasions, and general wear from regular use. This does not include significant damages, heavy soiling, or any signs of abuse or misuse.

Normal cleaning and maintenance are included in your rental fee. However, if items are returned excessively dirty or improperly packed, a cleaning fee of €10 will be charged to cover the additional effort required.

If you are unable to clean the items properly, please notify us. Keep in mind that a €10 cleaning fee will be applied if the items require extra cleaning effort upon return.

The displayed price per day is the maximum daily rate. The longer you rent, the cheaper it gets!

Just select your rental dates in the calendar – the total will update automatically.

The product page shows the price for the shortest rental duration. Once you pick your dates, the price will adjust automatically based on the length of the rental.

No. Return shipping is free, the deposit is just a temporary hold, and you can add insurance for extra peace of mind.